The NICE inContact CXone API allows developers to manage access keys, validate a key, or return a bearer token. Access keys are used for application requests that are not made through a browser. For browser requests, OpenID Connect is used.
NICE inContact is a cloud-based customer experience platform that combines omnichannel routing, workforce optimization, analytics, automation, and artificial intelligence.
Sixteen APIs have been added to the ProgrammableWeb directory in categories including CRM, Coronavirus, and Weather. Highlights include the MyRadar API for nowcasting, an API for detecting human temperatures, and several NICE inContact APIs. Here's a rundown of the latest additions.