The NICE inContact Data Extraction API allows developers to extract data from CXone for external reporting purposes. Data can be filtered using a specified date range. The API can only be called once every 30 seconds.
NICE inContact is a cloud-based customer experience platform that combines omnichannel routing, workforce optimization, analytics, automation, and artificial intelligence.
Sixteen APIs have been added to the ProgrammableWeb directory in categories including CRM, Coronavirus, and Weather. Highlights include the MyRadar API for nowcasting, an API for detecting human temperatures, and several NICE inContact APIs. Here's a rundown of the latest additions.
This API pulls the number of specimens tested for SARS CoV-2 by CDC labs on the Center for Disease Control and Prevention (CDC) website and transforms it into an API using Postman. The API pulls and...