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NICE inContact Media Playback API MASTER RECORD

The NICE inContact Media Playback API allows developers to access CXone recording media. For a given interaction, the API will transfer the interaction's metadata and either the transcript (for chat and emails) or a link to the media file (for voice-only and voice-and-screen). NICE inContact is a cloud-based customer experience platform that combines omnichannel routing, workforce optimization, analytics, automation, and artificial intelligence.
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