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NICE inContact Real-Time Data API MASTER RECORD

The NICE inContact Real-Time Data API allows developers to get real-time data from the inContact platform, which can be used to build custom dashboards and control panels. The API can also be used to get information about Agents and Skills. NICE inContact is a cloud-based customer experience platform that combines omnichannel routing, workforce optimization, analytics, automation, and artificial intelligence.
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