The NICE inContact Real-Time Data API allows developers to get real-time data from the inContact platform, which can be used to build custom dashboards and control panels. The API can also be used to get information about Agents and Skills.
NICE inContact is a cloud-based customer experience platform that combines omnichannel routing, workforce optimization, analytics, automation, and artificial intelligence.
Sixteen APIs have been added to the ProgrammableWeb directory in categories including CRM, Coronavirus, and Weather. Highlights include the MyRadar API for nowcasting, an API for detecting human temperatures, and several NICE inContact APIs. Here's a rundown of the latest additions.
This API pulls the number of specimens tested for SARS CoV-2 by CDC labs on the Center for Disease Control and Prevention (CDC) website and transforms it into an API using Postman. The API pulls and...