Nicereply is an email rating system that lets customers decide the quality of the service. Using a unique URL at the end of emails, Nicereply helps you see how your customers think you are doing. The Nicereply API provides access to the ratings, so you can see how the company--or a particular customer service representative--is being rated over a period of time.
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The Nicereply Ruby SDK by galtenberg interacts unofficially with the API to assist developers in the integration of surveys into applications. Installation available. Examples demonstrate how to obtain a company's average ratings, get company's user list, obtain an agent's average rating, set & update a rating.
The Nicereply PHP SDK by Nicereply can be found when users scroll down to the official developer API site. Available for download, the SDK allows API interaction, providing resources to integrate surveys, useful to increase the ratings of customer service applications.