Nimblevox is a cloud communications service with Hosted IVR, Automatic Speech Recognition, Text-to-Speech, Answering Machine Detection, Outbound Dialing, SMS Solution, Service Creation Tool, and Out of the box API's.
The Fast Lane API allows companies to give their customers access to portions of their IVR or Call Center from a web page selection. When invoked, the API dials the phone number, including any additional needed digits. A message informing the agent of the caller is played and requests call acceptance. When the agent accepts, the system calls the customer back. This decreases customer hold time and reduces communication costs.
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