The Novopayment Customer Support Tools API enables users with the authorized credentials to block stored value accounts. It allows you to block accounts, change PIN, report, process incidents, and more. Customer support tools provide call center and support personnel with useful back-office functions for cash management programs such as blocking a card or virtual account, changing a PIN, reporting incidents among others. Some available tools include; Block or Replace Account/Card, Positive Identification, Replace card, User identification and more. NovoPayment offers bank-grade integration, middleware services, and a multi-country, multi-currency platform that is able to address a full range of back-office and front-end payment needs. This includes access to local and global acquiring, ATM, reload, remittance, and mobile networks and more. NovoPayment enables digital financial and transactional services, and provides a way for banks, financial institutions, and others to leverage their existing systems and services to generate new deposits and transaction streams.