The Oracle Service Cloud Knowledge Advanced API provides numerous functionalities for accessing and developing knowledge resources. The API facilitates the addition, modification, and interaction with cloud-based knowledge resources. It allows users to search and make recommendations for articles in addition to accessing user information from external apps. This API allows developers to customize Oracle Service Cloud applications and integrate third-party applications. Developers can also use it to integrate Oracle’s suites of applications including Siebel and E-Business Suite. The API sends HTTP-formatted requests and returns JSON-formatted responses.
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