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The service replaces ad hoc email collaboration with a templated workflow and task-management platform. It includes messaging and communications functions tied to work activities. It also provides reporting functions to monitor assignments and process compliance, including overdue activities and completion statistics. API methods support retrieval of task lists and individual task reports, providing the person responsible, person assigning the task, start date, due date, completion date, and current status. Methods also support creating new tasks, linking tasks in process sequence, and adding comments visible to the person assigned and other task stakeholders.