The PureCloud Screen Share API allows your customers to share their screens with agents. If your using the web chat to screen share feature, web chat will send the code in the background without the need for user input. If your using the In a voice to screen share feature, the end user will type a code that is generated to the agents interface. PureCloud by Genesys® powers global customer experiences, across every channel, on-premise and in the cloud.
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