Service Oriented Architecture for integrating with the RightNow CX customer service and cloud storage platform. The system attempts to unify disparate recordkeeping systems to allow shared information exchanges across all channels of interactions.
The API supports access to functions for a customer service agent desktop and reporting dashboard. The service also provides for customer account analytics and reporting, tracking services provided, and customer portal functions.
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So far, we don't have a record of any changes to this API