Screenr Business is a web-based screen recording service designed for businessesâ€™ client and colleague support systems. It allows clients to capture errors and share the video privately with support staff for diagnostic purposes. The API provides integration functionality between the embeddable recorder and URLs. It is a RESTful API with JSON formatting.
Anyone that has worked with a company that uses proprietary systems knows how frustrating it can be when something goes wrong. Communicating an error to a support team via email can be difficult. Without seeing what is going wrong errors are often time consuming for support team members to diagnose. Instead of spending time explaining what went wrong wouldn’t it be a lot easier if you could quickly record a video of the problem as it happens and then forward that to the support team? Thanks to Screenr and the Screenr Business API this process can be built into a company’s support workflow.