SherpaDesk is customer service software that enables users to track support requests, log their times, and send invoices to customers. Support issues are managed centrally and can be routed to the correct technician via email or the company portal. Technicians can log time against specific projects and support issues. SherpaDesk's mobile application, SherpaDesk Tote, allows users to create tickets, track time, send invoices, and send close-out requests from their smart phones. Developers can integrate SherpaDesk's functions into their own websites or applications using the API.