Snappy is a collaborative customer service system. Its email ticket support system can be used from any email client and includes a tagging service that makes it easier to assign and respond to support tickets. Snappy also allows users to create organized, single-page FAQs to help customers find the information they need. Staff can access FAQ answers and easily include them in support emails.
The Team Wall provides a place where customer support personnel can chat and exchange information. Snappy's reporting system provides information on metrics like how many tickets are being processed, how long each ticket takes to handle, and what issues are arising most frequently. Snappy can be accessed programmatically for integration with other systems and services using REST calls.