Snappy is a collaborative customer service system. Its email ticket support system can be used from any email client and includes a tagging service that makes it easier to assign and respond to support tickets. Snappy also allows users to create organized, single-page FAQs to help customers find the information they need. Staff can access FAQ answers and easily include them in support emails.
The Team Wall provides a place where customer support personnel can chat and exchange information. Snappy's reporting system provides information on metrics like how many tickets are being processed, how long each ticket takes to handle, and what issues are arising most frequently. Snappy can be accessed programmatically for integration with other systems and services using REST calls.
The following is a list of SDKs from our SDK directory that matched your search term. Though your definition of an SDK may differ, in our world, we define SDKs as platform- specific tools for consuming existing APIs of the sort we list in our API directory. For example, the Ruby SDK for consuming the Twitter Ads API. If you think an SDK, API, or other asset is missing from our directory, be sure to check our guidelines for making contributions to ProgrammableWeb.