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Businesses are using a voice over Internet service to address a common problem: The gap between online users and customer care centers. A 2011 TeaLeaf survey found the abandonment rate for online shoppers reaches 41 percent when these customers encounter a problem. One way companies are addressing the problem is by integrating VoIP APIs within their websites so customers can click-to-call for help, according to a SureVoIP blog post.
||The CMTelecom Voice API allows developers to write interactive voice responses. Available with HTTP basic authentication and JSON as the callback format.||Platform-as-a-Service||07.13.2017|
||The CMTelecom Transactions API allows users to review the insight of individual messages in their accounts. It is available in JSON format with token authentication.||Platform-as-a-Service||07.13.2017|
CMTelecom One Time Passwords
||The CMTelecom One Time Passwords API allows users to be authenticated via SMS, delivering or pushing the message to verify the response. It is available with a token as the authentication factor and...||Platform-as-a-Service||07.13.2017|
||The CMTelecom iDIN API enables customer identification with websites as if they were accessing their banks. JSON format available. Swagger API specification available.||Platform-as-a-Service||07.13.2017|
||The CMTelecom BulkSMS API allows sending a high volume of text messages. It is available with a token as the authentication factor and XML and JSON as the formats.||Platform-as-a-Service||07.13.2017|