Vivocha is a cloud-based customer interaction platform that enables businesses to engage with their customers online at the right time and using the most effective communication channel. Businesses can communicate with customers using any combination of VoIP, video, chat, and callbacks as well as collaboration tools such as assisted browsing and form and document sharing.
The Vivocha REST API offers access to the main features of the platform. Use the API to subscribe webhooks to vivocha events, request new contacts, set a custom webservice for checking agent availability, or get information about pending contacts and current status.
Of the many APIs we published this week, eight were highlighted on the blog by our team of writers. In this post, we’ll shine a spotlight on those eight, which included the Topsy API. The Topsy API allows developers to integrate social metrics, social insight, and social content from past time periods or in real time. These metrics include the full spectrum of social media data. From simply counting the amount of hash tags for a certain topic to the influencers that started the topic in the first place, Topsy is extensive. It also indexes data in real time, which explains why they have indexed over 100 billion itmes. To learn more about the Topsy API visit the Topsy site as well as the Topsy API blog post.
Online retail often neglects customer service. Vivocha supplies all the good tools, like live chat and the ability of the customer service rep to see what you are looking at on your screen (with your permission). Beyond that, there are a host of other tools that the customers never see but are critical boosters of productivity, like click to call. The Vivocha API is out to up the customer service game for every business. Its REST API offers access to most of its multichannel features. It joins 43 customer service APIs in our directory.