The Zendesk Sunshine Events API tracks events triggered by a person in different CRM applications or systems. Events can be any programmatic event, including purchase transactions, website visits, or customer service interactions. Each Sunshine profile is associated with a Zendesk user. As a result, each event is also associated with a Zendesk user.The Zendesk Sunshine platform lets users connect and understand all their customer data wherever it lives. The Sunshine data layer is not associated with any Zendesk product, though users can model relationships with certain native objects like tickets and users.
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