The Zendesk Sunshine Profiles API allows creating a single view of a customer across CRM applications and systems.
A profile consists of one or more identifiers for a person in an application, as well as a few optional attributes about the person used in the application. Each profile is associated with a Zendesk user. If the person is not a Zendesk user, the Profiles API creates a Zendesk user record for the person when it creates their first profile.The Zendesk Sunshine platform lets users connect and understand all their customer data wherever it lives. The Sunshine data layer is not associated with any Zendesk product, though users can model relationships with certain native objects like tickets and users.