This PhoneBridge API allows users to integrate a Private Branch eXchange system with Zoho Desk. This includes the ability to; call your customers within Zoho Desk, get automatic screen pop-ups for all incoming calls, view caller details and more. Zoho Desk is utilized via HTTP methods like GET, POST, PUT and DELETE, with response and requests in JSON format. Access to data for the Zoho Desk REST API is supported by the OAuth protocol. Zoho Desk is context-aware help desk software for businesses that focus on the customer.