The Latest News On The API Economy
Searching: No Search Term , Filtered By Category: "Customer Service"
Zendesk expanded integration opportunities for its Answer Bot product. Answer Bot, a machine learning tool that helps customers find answers to their own questions, had been limited in channel access since its original release. Now, Zendesk has opened up access through API, SDK, widget, and more.
While brick-and-mortar shopping is not dead, it certainly isn't surviving without it's eCommerce counterparts. Powering eCommerce technology are Application Programming Interfaces, or APIs. Here, we take a look at some notable eCommerce APIs that can be found in the ProgrammableWeb directory.
Chatbot systems have greatly evolved the customer service space with rapid, personalized responses that can save businesses hundreds of thousands of dollars. OnSched provides a complete Consumer, and Setup, REST API to build online booking right into your chatbot's responses and workflows
Twelve APIs have been added to the ProgrammableWeb directory in categories including Games, Analytics, and Media. Highlights include an API for Amazon GameOn Admin Console, Bikewise API for bike incident data, and the Google Page Lifecycle API. Here's a rundown of the latest additions.
Help Scout, a help desk platform provider, has announced the launch of version 2 of its Mailbox API. The Help Scout Mailbox API 2.0 implements OAuth2 for more user-friendly authentication with the services Help Scout customers are integrated with and contains a number of improvements.
Twilio has launched Twilio Flex, a cloud-based contact center platform that is fully programmable and allows businesses to engage with customers via a variety of channels. Twilio Flex is currently in preview and the company plans on making the platform generally available by the end of 2018.
Nineteen APIs have been added to the ProgrammableWeb directory in categories including Augmented Reality, Sentiment, and Bitcoin. One hightlight is the Create Free App API which enables easy code conversion from a website to a mobile application. Here's a rundown of the latest additions.
Twitter has spent much of this year bulking up its developer tools. Today, Twitter rolled out a more robust version of its Account Activity API this week for businesses. The main thrust of the toolset is to ensure enterprises have the power to manage customer service and chatbots via Twitter.
How do you think your customers would respond if their dressing room were ready the moment they walked in the door, or their food order were ready for a quick handoff? Curbside today announced its new ARRIVE SDK, a tool to help retailers more reliably predict when customers will step inside.
HelpSocial has released a new Open API that features enhancements for improved performance, scalability, and security. The Open API provides access to all capabilities of the platform such as streaming content from across social networks and replying to social and messaging comments.
In the business landscape, competition is at an all-time high. There are innovations and opportunities to use APIs to develop new apps and empower businesses. Personalization is an area where businesses can gain an advantage and using the following four APIs can get you started quickly.
This weekend, customer support software provider Freshdesk rolled out the latest version of its API. The Freshdesk API v2.0 aims to make it easier for developers to integrate with Freshdesk and offers developers access to features and functionality not available in the existing version of the API.
Six APIs were added to the ProgrammableWeb directory in Writing and Customer Service categories, among others. Also added were several libraries for use with the DocuSign API.
We've added 6 APIs to the directory today in Jobs, Customer Service, and Notifications categories, among others. Also new are several SDKs for use with the GitLab API.
The new API is aimed at helping development teams and creative agencies working with brands to leverage the ubiquity of chat apps to enhance brand-to-customer communications.
The Paytronix API provides access to a guest loyalty tool that boasts reward programs, email clubs, gift and comp solutions, data insights, and more.
Omnichannel personalization provider RichRelevance has unveiled a suite of APIs that enable retailers to integrate personalization into any of their applications.
In its latest API partnership, Walgreen Co. hopes that rewarding customers with points for measuring their blood pressure will inspire more loyalty.
SaaS help desk software provider Groove has launched an API that allows customers to integrate the company's functionality directly into their apps.