The Latest News On The API Economy
Searching: No Search Term , Filtered By Category: "Customer Service", Category: "Platform-as-a-Service"
Zendesk expanded integration opportunities for its Answer Bot product. Answer Bot, a machine learning tool that helps customers find answers to their own questions, had been limited in channel access since its original release. Now, Zendesk has opened up access through API, SDK, widget, and more.
While brick-and-mortar shopping is not dead, it certainly isn't surviving without it's eCommerce counterparts. Powering eCommerce technology are Application Programming Interfaces, or APIs. Here, we take a look at some notable eCommerce APIs that can be found in the ProgrammableWeb directory.
Last week, Microsoft announced that it is shuttering Microsoft Band and Microsoft Health Dashboard apps and services effective May 31. Band users will be able to export their data before that date, and some active users will be eligible to receive a refund for their troubles.
Chatbot systems have greatly evolved the customer service space with rapid, personalized responses that can save businesses hundreds of thousands of dollars. OnSched provides a complete Consumer, and Setup, REST API to build online booking right into your chatbot's responses and workflows
Textmunication first introduced its automated messaging platform last year. Now, the company has introduced a suite of new APIs that evolves the company into a complete CPaaS provider. With a continued focus on health clubs, Textmunication continues to add communication features to its platform.
Twelve APIs have been added to the ProgrammableWeb directory in categories including Games, Analytics, and Media. Highlights include an API for Amazon GameOn Admin Console, Bikewise API for bike incident data, and the Google Page Lifecycle API. Here's a rundown of the latest additions.
Help Scout, a help desk platform provider, has announced the launch of version 2 of its Mailbox API. The Help Scout Mailbox API 2.0 implements OAuth2 for more user-friendly authentication with the services Help Scout customers are integrated with and contains a number of improvements.
Jitterbit has launched the Summer '18 version of its Harmony integration Platform as a Service solution. The latest release ensures that its 500 pre-built integrations include the most up to date enterprise cloud solutions that users can utilize in a low-code, click-based environment.
These days if your business isn’t using a public cloud vendor then you’re likely to be behind. Deciding on which cloud platform to use can be daunting but three of the leading providers offer a free tier that allows you to give them a test run before sinking a portion of your budget into one.
Microsoft announced that it is launching a unified API for all of its AI speech services at its annual Build conference this week in Seattle. The new API, which is part of the company's Azure platform, will combine into a single API four APIs that are currently made available as separate services.
Twilio has launched Twilio Flex, a cloud-based contact center platform that is fully programmable and allows businesses to engage with customers via a variety of channels. Twilio Flex is currently in preview and the company plans on making the platform generally available by the end of 2018.
Nineteen APIs have been added to the ProgrammableWeb directory in categories including Augmented Reality, Sentiment, and Bitcoin. One hightlight is the Create Free App API which enables easy code conversion from a website to a mobile application. Here's a rundown of the latest additions.
Twitter has spent much of this year bulking up its developer tools. Today, Twitter rolled out a more robust version of its Account Activity API this week for businesses. The main thrust of the toolset is to ensure enterprises have the power to manage customer service and chatbots via Twitter.
How do you think your customers would respond if their dressing room were ready the moment they walked in the door, or their food order were ready for a quick handoff? Curbside today announced its new ARRIVE SDK, a tool to help retailers more reliably predict when customers will step inside.
Twenty-seven APIs have been added to the ProgrammableWeb directory in categories such as Banking, Platform-as-a-Service, Marketing, and Voting. Highlights today include APIs for predicting, managing, and cutting energy costs with Smart Energy applications. Have a look at what is new for developers.
Facebook recently announced that its Instant Articles SDK will support both Google AMP and Apple News. Facebook will provide such support through an extension to its Facebook Instant Articles SDK. In addition to cross-platform support, Facebook will also support styling tools across both platforms.
Fifteen APIs have been added to the ProgrammableWeb directory in categories including Mapping, Search, PaaS, and Education. Highlighted today is an API for managing, editing, and delivering images from Amend Cloud and APIs from DigitalGlobe for accessing Earth satellite imagery.
The API platform extends the company's cloud integration capabilities. With a goal of delivering capabilities for designing, prototyping, documenting, testing, and managing the proliferation of APIs, Oracle integrated Oracle tools with capabilities gained through its recent Apiary acquisition.
Leading communications platform as a service (CPaaS) provider, TeleSign, opened a new self-service portal for access to its APIs and SDKs. While the CPaaS market is booming, more access to TeleSign cloud-based communications services should help attract innovation within the TeleSign ecosystem.
HelpSocial has released a new Open API that features enhancements for improved performance, scalability, and security. The Open API provides access to all capabilities of the platform such as streaming content from across social networks and replying to social and messaging comments.