The Latest News On The API Economy

Searching: No Search Term , Filtered By Category: "Customer Service", Category: "Platform-as-a-Service"

Overcoming Our Inner Data Integration Conflicts

As more organizations begin to think about data as a business asset versus a burden then needs to carried, many of them are become more cognizant of that fact that data only has real value when it’s shared. After all, nobody is going to spend money on data they can’t access. The trouble is everybody seems a little conflicted about how to best go about doing that.

Kaazing's PaaS Solution Brings Real-time Data to Any Device

Kaazing, developer of "the world's only enterprise solution for full-duplex, high-performance communication over the Web," now offers its WebSocket Gateway as a PaaS offering. Its goal in producing Kaazing's product as a cloud-based solution is to offer "its high-performance web communications platform that is optimized for rapid development and easy deployment." says BusinessWire. According to Kaazing's Executive Vice President, John Donnelly III, "To ensure the immediacy their users demand, they need to be able to deliver instant data to any device -- a desktop computer to any mobile device. Our new PaaS solution does just that.”

Storyteller Builds Websites with Content from Anywhere

Sparkart has developed websites for market leaders across many industries. From Bon Jovi to the UFC, Sparkart specializes in pulling content from around the web, and consolidating it into a single, robust website that turns "artists into rockstars, clothing labels into overnight successes and devout fans into passionate communities." Now, with the launch of Storyteller, Sparkart brings the technology that has driven its success to developers. Sparkart refers to Storyteller as a "Content Presentation System." Storyteller's mission is simple: "a new product from Sparkart that enables you to build great websites with content from anywhere."

The SupportBee API: Putting Buzz into Your Help Desk

The SupportBee API is REST with response format in JSON that supplies help desk ticket software for customer service, service that is provided by human responses. With the API, developers can create new applications that integrate SupportBee into their software. Tickets can be created, retrieved, searched, archived and unarchived, assigned to a user or group, starred for later follow up, and marked for spam. Users of the company (who respond to the tickets) are confirmed.

Can The Screenr API Help Support Your Systems?

Anyone that has worked with a company that uses proprietary systems knows how frustrating it can be when something goes wrong. Communicating an error to a support team via email can be difficult. Without seeing what is going wrong errors are often time consuming for support team members to diagnose. Instead of spending time explaining what went wrong wouldn’t it be a lot easier if you could quickly record a video of the problem as it happens and then forward that to the support team? Thanks to Screenr and the Screenr Business API this process can be built into a company’s support workflow.

Platform-as-a-service Company Keeps Plugging

Advocates of platform-as-a-Service offerings promote how easy it is to deploy and manage applications without having to be - or to hire - a system administrator. But as with most things, there are inevitable trade-offs. The less you have to manage the platform you deploy to, the more you're tied to the stack the PaaS provides. Today AppFog adds a duo of supported services to their stack, bringing new database and email options to the company's developers.

Just Ask: Joyent Finds a Node.js Partner in Microsoft

NodeSummit, a two day conference in San Francisco, will discuss the transformative role Node.js is playing in both the future of computing and today’s deployed systems. It’s coming up on the 24th & 25th of January. As I anticipate this meeting of the minds, I’ve been searching out the experts. Last week I caught up with Jason Hoffman, CTO of Joyent, to talk about Node’s strategy and technical impact. This post explores part of the node adoption strategy.

Early Winners and Losers of the Platform Wars

A long time ago in Internet years, in a galaxy not so far away, a handful of tech titans in Silicon Valley and Seattle began building business platforms and battling for supremacy. The mobile device and app revolution hadn't yet begun. Terms like "social networking" and "wisdom of crowds" were going “viral". Web services and APIs were still emerging. The Google IPO of late 2004 had effectively slammed shut the Web 1.0 dotbomb era, paving the way for the amazing evolution of Web 2.0 services in 2005 that hit the mainstream in 2006.

Facebook Apps in the Cloud Made Easy by Heroku Partnership

Facebook is partnering with cloud hosting service Heroku to make Facebook application deployment more plug-and-play. The new service likely uses the Heroku API to allow developers to instantly have a basic Facebook app running in minutes instead of hours or days. Facebook's app wizard lets you choose from Heroku's supported languages, then pre-populates an app with working examples of common tasks using the Facebook API.

Google Positions New App Engine Release for Businesses

Google App Engine, the PaaS platform from Google has seen a steady number of releases since the beginning of this year. At Google I/O, a new version of the Google App Engine API was announced and brought with it a great set of features including support for a new programming language Go and revised pricing options that try to make Google App Engine an option for the enterprise.

Node.js Cloud Hosting With SmartMachines From Joyent

Joyent, a company that you might have heard of in connection to Node.js (arguably the hottest new technology on the web today), is offering some mean competition to Amazon’s EC2 service. Joyent makes no bones about it, its Joyent Node service is faster and cheaper than EC2 and Joyent has the histograms to prove it. Will no.de be enough to persuade Node.js developers to stick with Joyent?

Yahoo's YQL Makes the Internet Your Database

Yahoo has just released a major update to YQL, the Yahoo Query Language platform they first launched late last year as part of their Yahoo Open Strategy. YQL is a SQL-like programming interface to all Yahoo data that can also support non-Yahoo data as well (think of queries that look like: select id from flickr.photos.search where text='car'). This week's release adds a set of new features called Yahoo Execute which begin putting in place more pieces of a powerful cloud-based development platform.

Mashups Quickly Emerging through PaaS

Whether you've heard of it or not, Platform as a Service, or PaaS, is an emerging trend that is quickly giving way to thousands of mashups across the web and corporate Intranets. A new article in the E-Commerce Times entitled "The PaaS Era, Part 1: Everybody's Pounding Out Mashups" highlights the growth of mashups as web startups and established companies continue to open up their platforms to third party developers.

Wikia Search Launches Intelligent Search Extensions API

Wikia Search has announced a new feature called Wikia Intelligent Search Extensions, or WISE, which founder Jimmy Wales likens to "Facebook Apps for search results." The new platform allows third parties to build applications, called WISEApps, that Wikia Search users can enable in their accounts and which add additional functionality to relevant search results (more at our Wikia API profile). For example, the results for an ordinary search for "Chicago weather" will include a link to AccuWeather.com, but if the user enables the AccuWeather.com WISEApp, the search result will include a full graphical five-day weather forecast.