Salesforce has introduced new Einstein Platform Services and APIs including Einstein Sentiment, Einstein Intent, and Einstein Object Detection. Developers can use these services to build CRM apps that leverage machine learning capabilities such as image recognition and natural language processing.
Customer Relationship Management Articles
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HelpSocial has released a new Open API that features enhancements for improved performance, scalability, and security. The Open API provides access to all capabilities of the platform such as streaming content from across social networks and replying to social and messaging comments.
Artificial intelligence is already all around us, but is more often used by consumers than by big business. Think Microsoft's Cortana, Google's Google Now, and Apple's Siri. Salesforce believes it is time to bring easy-to-use artificial intelligence to business apps on a grand scale.
Today, Kloudless launched its Universal CRM API. The API allows developers to integrate CRM platforms into third party apps without having to custom code each individual CRM provider. The initial integrations include Salesforce, Microsoft, and Oracle. 6 CRM integrations are on the roadmap.
This weekend, customer support software provider Freshdesk rolled out the latest version of its API. The Freshdesk API v2.0 aims to make it easier for developers to integrate with Freshdesk and offers developers access to features and functionality not available in the existing version of the API.
Canto released the 10th version of its digital asset management product, Cumulus X. The release includes a revamped API that streamlines third-party integration.
Microsoft recently announced a preview of its new Microsoft Dynamics CRM Web API. The new API aims to enable CRM app development across platforms and devices.