Twilio has launched Twilio Flex, a cloud-based contact center platform that is fully programmable and allows businesses to engage with customers via a variety of channels. Twilio Flex is currently in preview and the company plans on making the platform generally available by the end of 2018.
The following is a list of ProgrammableWeb articles that matched your search term. On an nearly 24/7 basis, ProgrammableWeb publishes new articles ranging from news to opinion to tutorials for both developers and API providers. All of our articles are categorized in such a way that you can find your way to related articles, APIs, SDKs, Libraries, Frameworks, Tutorials and Sample Source Code. If you have an interest in contributing any of the aforementioned content to ProgrammableWeb, be sure to read our guidelines for such contributions.
Twilio has announced that support for RCS (Rich Communications Services) Business Messaging has been added to its communications platform. The company also announced the availability of Rich Messaging Extensions which enable native RCS capabilities supported by Twilio channels.
Aria Solutions announced an API-based softphone solution that brings Salesforce CRM and Cisco telephony platforms together in a single solution. The Velocity Softphone is available on the Salesforce AppExchange and eliminates the need for agents to flip back and forth between various platforms.
The telecom API market enjoyed significant growth over the last five years. That growth is expected to continue for the next five years, but the opportunities and technologies driving the growth moving forward are significantly different than those that have driven the market to its current state.
In this tutorial, you will learn how to use the Nexmo Application and Voice APIs to create a text-to-speech outbound phone call securely and then how to receive inbound calls by implementing a Webhook. This tutorial assumes you are working with a Unix or Linux-based operating system.
Eighteen APIs have been added to the ProgrammableWeb directory in categories including Healthcare, Blockchain, and Privacy. Highlights today include several BBVA Compass Banking APIs and an API for integrating technology that determines Diabetic Retinopathy. Here's a rundown of the latest additions.
Sometimes, there's more API economy news than there's time to cover it. But you deserve to know, right? So, here's another installation of ProgrammableWeb's "Briefly, In other API Economy News" so you see some of that other stuff that comes our way, but that might not otherwise get covered.
Twilio has introduced the Twilio Proxy API, a new API for building private text and voice conversations between customers and mobile workers. The company also announced the new Twilio Engagement Cloud, a suite of Declarative APIs with additional business process and logic built in.
Twilio has introduced an Add-on Management API developers can use to programmatically install, configure, and enable Add-ons in apps. Developers can now add Twilio Add-on capabilities to applications that end users can easily enable without the need for manual configuration and email interactions.
Fifteen APIs have been added to the ProgrammableWeb directory in categories including email, Telephony, and Fitness. Highlights today include APIs for Google Fit fitness applications and an API for promoting efficient app energy usage. Here's a rundown of the latest additions.