Written by Eric Neifert, this is a C# wrapper for the Zendesk API. The wrapper is open for community support. Developers can witness a live demo implementation of the interface. Though not officially supported by Zendesk, this client is endorsed as part of the Zendesk Developer Community.
When it comes to enterprise, IT compliance has been and always will be a headache to one degree or another. The issue in the cloud computing era is that end users can now store almost any type of file anywhere. The good news is that most of those places are a service that exposes an API.
In a pragmatic new article for Wall Street and Technology entitled Mashups Slowly Gain Traction on Wall Street, Melanie Rodier provides an overview of how a growing number of financial firms have started turning to mashups to save money and improve operations. The article highlights a new report by the Aite Group that projects that financial firms will spend $35 million on mashup technology in 2009 and includes several insights from Adam Honore, author of the report.
Online retail often neglects customer service. Vivocha supplies all the good tools, like live chat and the ability of the customer service rep to see what you are looking at on your screen (with your permission). Beyond that, there are a host of other tools that the customers never see but are critical boosters of productivity, like click to call. The Vivocha API is out to up the customer service game for every business. Its REST API offers access to most of its multichannel features. It joins 43 customer service APIs in our directory.