The Java Helper Library provides a set of helper functions to simplify the process of connecting your chat application to LivePerson. The Helper Library is not required to interface with LivePerson. You can implement your own interfaces or use and incorporate the code and examples provided by the Helper Library into your code.
If you're reading this, I probably don't have to tell you about Freshmeat. This repository of open source code and projects has been around quite a while, and is used by a number of prominent projects. What you may not know, however, is that Freshmeat offers a well-designed Freshmeat API to help developers access the data on Freshmeat for any purpose that makes sense.
If there's a problem, fix it. Sounds simple enough, but what if you don't quite know what the problem is? For business, customer feedback is vital in the race to stay ahead of the pack; knowing what is and isn't working for people is key. The Medallia API provides a solution to this problem.
It's easy to forget that private APIs are the norm. Putting together the right public/private API strategy requires identifying the risks and needs of your business, and making smart moves to take things in the right direction.