December 31, 2014
Single purpose API
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Within most enterprise IT organizations there is a tension between classic approaches to middleware based on software-oriented architectures (SOA) and approaches based on APIs that are easier to build and deploy but potentially more difficult to manage.
Businesses are using a voice over Internet service to address a common problem: The gap between online users and customer care centers. A 2011 TeaLeaf survey found the abandonment rate for online shoppers reaches 41 percent when these customers encounter a problem. One way companies are addressing the problem is by integrating VoIP APIs within their websites so customers can click-to-call for help, according to a SureVoIP blog post.
Veronis launches DatAnywhere API to make files securely searchable within a business. The Federal Social Media Registry API verifies government accounts, now used by Facebook. Plus: Cloud APIs and Programmatic Interfaces, and Adobe releases a Gamepad API.