May 6, 2015
Single purpose API
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Help Scout, a help desk platform provider, has announced the launch of version 2 of its Mailbox API. The Help Scout Mailbox API 2.0 implements OAuth2 for more user-friendly authentication with the services Help Scout customers are integrated with and contains a number of improvements.
One of the more interesting APIs added here recently comes from BT, British Telecom. It's not so much a single API but a set of early beta APIs code-named Web21C, part of their larger £10 billion 21st century network initiative called 21CN, an IP-based, multi-service network.
UserClues is a platform that enables its customers to monitor and measure user activity on their sites. This tool is aimed at platform providers, web app developers, mobile providers and product developers who can benefit from understanding their users' behaviour in order to develop relevant and more effective products. The UserClues API provides access to all collected and processed data, allowing developers to use this to build their own applications or reporting solutions.