This is an unofficial Node.js client library made to interface with the Zendesk API from a Node.js application. Though not supported by Zendesk, the client is endorsed as part of the developer community on the Zendesk API documentation. The library is well-documented, with comprehensive instructions on authorization and making individual API calls.
There’s a lot of focus these days on securing applications and the devices that consume them. But when it comes to all the layers of software in between that enable all the applications to be consumed, security has largely been an oversight.
Customer experience affects both top and bottom lines. Research shows a modest shift in customer experience can increase product sales, reduce churn, and improve revenue. This article shows how to catch market trends early and act on them in time by effectively analyzing what customers are saying.