TwilioFluent is a collection of libraries for working with Twilio. It includes a fluent TwiML builder, validation code for Twilio request signatures, and helpers for ASP.NET MVC 3 that can return ActionResults and apply signature validation.
Businesses are using a voice over Internet service to address a common problem: The gap between online users and customer care centers. A 2011 TeaLeaf survey found the abandonment rate for online shoppers reaches 41 percent when these customers encounter a problem. One way companies are addressing the problem is by integrating VoIP APIs within their websites so customers can click-to-call for help, according to a SureVoIP blog post.