This is the official Ruby client for interfacing with the Zendesk API. This client is only compatible with v2 of the Zendesk API. Zendesk is a professional-grade help desk system. The Zendesk REST API allows developers to hook into Zendesk and connect it to third-party applications.
When it comes to mobile computing IT organizations basically have two choices. They can either try to extend their existing applications to support mobile computing access or they can develop applications from the ground up that are truly optimized for mobile computing.
SaaS vendors need to get a clue about open APIs. That's the takeaway from a panel discussion at last month's Interop event in Las Vegas. According to Network World's coverage of the session on Herding Cats: Managing SaaS Sprawl, with panelists from Boomi, Appirio, OpSource, and NetSuite, too many SaaS vendors do not consider including an open API as a core part of their service:
With both delivery and management of security increasingly moving to the cloud, organizations of all sizes are presented with new approaches to security that use APIs to reduce the complexity of securing applications.