AfterShip, a shipment tracking and customer engagement technology company, has announced a new delivery date prediction APITrack this API that is intended to provide developers with the most accurate shipping information possible. The company claims more accurate delivery date predictions than are available directly through carriers.
With the last 2 years further accelerating the shift away from traditional in-store shopping and toward e-commerce as the primary avenue for retail sales, it is more important than ever for online retailers to provide a satisfactory fulfillment experience. Aftership notes that consumers are beginning to view on-time delivery as a key metric when choosing where to spend their dollars online:
“With 74% of shoppers prioritizing on-time delivery most for their e-commerce orders, inaccurate delivery dates pose a significant problem for retailers and marketplaces looking to provide a top-notch customer experience.”
AfterShip uses Artificial Intelligence to perform proprietary delivery date analysis. This analysis leverages data from billions of previous shipments, ship-from and ship-to location, potential delay data related to holidays or weather, and carrier data in an attempt to pinpoint more precise delivery times. Developers can learn more over at the API’s product page.