Today, Dwolla released a new dashboard for White Label partners to manage customers, view transaction details, and discover business trends. All information within this interface leverages the Dwolla White Label API powering the partner’s ACH transfer integration, but provides the data in a way that aims to make it easier to manage and act upon from a business operations perspective.
By providing a clear view into the integration data, the new dashboard allows partners to provide quality customer support to their users, reconcile every payment, and keep tabs on the heart of their payments integration. Dwolla built the admin interface so White Label partners don’t have to invest their own time and resources building, maintaining, and scaling their own DIY dashboard.
On the main dashboard, partners will find full color charts and graphs built from the data being collected from within their integration with the Dwolla White Label ACH API. Customer and transaction data will be arranged in a way that provides a straightforward look into the health of the business and lets partners establish and analyze business trends over time.
Partners can look up and edit customer information from within the dashboard, an important feature for providing quality customer support and communication. Customer service is a critical piece to running a successful business—partners like GOAT have been able to reduce cashout related support tickets by 80% after integrating Dwolla’s bank transfer API.
Users can now view transactions received and sent across their platform, search and view transaction details, or simply use this functionality to assist in the reconciliation processes. Run basic accounting and business operations faster.