Twilio has introduced the Twilio Proxy API, a new API for building private text and voice conversations between customers and mobile workers. This new API is part of the Twilio Engagement Cloud, a suite of Declarative APIs embedded with communications logic for common types of multi-channel customer engagement use cases. Twilio Engagement Cloud was also just announced by the company.
Developers can use the Twilio Proxy API to integrate with applications private communications capabilities such as multi-channel masked communications, phone number management, content moderation, and time-bounded sessions. The API also allows developers to integrate this underlying communications logic with applications by adding only a few lines of code, and communications can be managed at any scale.
Twilio Engagement Cloud is a new suite of Declarative APIs that come with additional business process and logic built in so that developers can integrate Twilio communication capabilities with applications faster and using less code. The APIs are designed so that developers can specify what they want the API to do and the API handles the communications logic so that the action happens.
"Today, developers are increasingly relied on to help create the best possible experience for customers. As the demands on a developer's time grows, one of our goals is to build new APIs that free up developers to focus on the more creative aspects of coding," said Jeff Lawson, Twilio CEO, Co-Founder and Chairman, in a prepared statement. "The Twilio Engagement Cloud and its Declarative APIs are built to help developers spend less time reinventing the wheel. We can't wait to see what developers build next using these new APIs!"
The Twilio Proxy API is currently in preview and developers can sign up for early access. Developers can learn more about the Twilio Engagement Cloud on the official company website.