Over 15 years of industrial/commercial device connectivity experience including Engineering (15+ years), Device Cloud Connectivity (10 years), Management (8 years), Sales Support
Special focus on Mesh Networking: 802.15.4 / XBee based including multiple protocols (ZigBee, ZNET, Smart Energy, DigiMesh, etc.).
Excellent communication skills (written & verbal), innovative thinking & EARLY M2M / IOT Pioneer (starting in 2000 while working with Digi International).
Created numerous KBase & Wiki articles for Digi International, traveled for onsite, face to face visits with high profile customers across all industries (providing training, sales engineering, and engineering support).
Building & Managing Technical Support team for world’s first industrial & commercial grade USB-to-Serial convertors.
Upon acquisition by Digi International in 2000, responsible for working with the Director of Support & other divisions to integrate my support team, products and practices into Digi International’s global support system.
Providing top notch leadership & guidance to my support team using high level of knowledge & understanding of hardware, software, serial communication & industrial protocols to help train & mentor support team.
Credited for building a knowledgeable support team & processes unsurpassed in the Technical Industry, paying special attention to customer needs, time, goals & overall satisfaction, becoming known around the world for being the “Gurus of USB”.
Some of these customers I have built strong relationships with in the past include: American Airlines, Autogas (Pay at the pump + USB), Boeing, Chevron, Circuit City, Dell, Diebold, Daimler Chrysler, DuPont, Halliburton, FedEx, Fujitsu, HP, IBM, Itronix, John Deere, KLA-Tencor, Lockheed Martin, Mailboxes Etc., Marconi, Motorola, NASA, NCR, Panasonic, QuikTrip, Sandia National Labs (Govt), ST Microelectronics, Starbucks, Subway, Telefónica, Toshiba, United Airlines, US Air Force, Wayne and Wyse +.