• Interacts with the customer to gain an understanding of the business environment, technical assignment, and organizational strategic direction.
• Implements programs integrating multiple software systems, modules, technologies and Enterprise projects for different platforms.
• Working on Cisco Voice Portal and Implementing IVR with some of IDE's: Cisco Call Studio, UCCE, UCCX, Finesse, IVesion and CUIC.
• Prepares system documentation.
• Understands and uses appropriate tools to analyze, identify, and resolve business and technical
Problems, applies metrics to monitor performance and measure key project areas.
• Onsite engineer at outside sites at Saudia.
• Working on Banking and telecom systems at Zain KSA , Rajihi bank, Saudi investment bank
• Developing Java desktop and web applications using the java frameworks (JSF, Struts, Vaadin, hibernate, spring and JPA), web services (Restful and SOAP) and Database (MySQL and SQL Server).