This example shows how to build a voice application that collects and changes caller address information. This sample makes use of speech recognition and a SOAP API. You must sign up for a free QuickFuse account to access this application.
Businesses are using a voice over Internet service to address a common problem: The gap between online users and customer care centers. A 2011 TeaLeaf survey found the abandonment rate for online shoppers reaches 41 percent when these customers encounter a problem. One way companies are addressing the problem is by integrating VoIP APIs within their websites so customers can click-to-call for help, according to a SureVoIP blog post.
Fifteen APIs have been added to the ProgrammableWeb directory in categories including email, Telephony, and Fitness. Highlights today include APIs for Google Fit fitness applications and an API for promoting efficient app energy usage. Here's a rundown of the latest additions.
Bandwidth's SMPP-based SMS will be used to seamlessly connect with carriers in the U.S. According to the press release, Nexmo has become a new wholesale SMS customer using using short message peer-to-peer (SMPP) protocol. In separate email interviews I talked about this with Steve Leonard, EVP and GM at Bandwidth, and then with Nexmo's CEO and co-founder Tony Jamous. First, the interview with Bandwidth.