Part of HipChat’s popularity is down to the fact that it offers integrations with services like Google, Asana and GitHub, as well as hundreds of others. This tutorial on the Medallia blog shows followers how to set up a system that pushes notifications to a Hipchat room to keep your team informed.
Twenty One APIs have been added to the ProgrammableWeb directory in categories including Games, Advertising, Financial and Spam. Highlights today include APIs for locating cell towers, integrating chat for customer service, and querying financial information of businesses and individuals.
Moxie Software has released Engage+,"the first social chat app that leverages Facebook’s social graph leveraging public profiles to target social visitors with unique proactive offers and provide agents with a rich set of social data." Until now, sales and customer service reps had access to limited customer data when interacting with customers via chat (e.g. customer name, purchase history, email, perhaps a few other data points). Engage+ utilizes Facebook's social graph to further understand and engage customers during chat conversations (e.g. age, brand likes, friends, mobile usage, and many more data points). Deeper profiling during a customer interaction allows companies to produce customized offers pinpointed at specific customers.