October 10, 2018
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Moxie Software has released Engage+,"the first social chat app that leverages Facebook’s social graph leveraging public profiles to target social visitors with unique proactive offers and provide agents with a rich set of social data." Until now, sales and customer service reps had access to limited customer data when interacting with customers via chat (e.g. customer name, purchase history, email, perhaps a few other data points). Engage+ utilizes Facebook's social graph to further understand and engage customers during chat conversations (e.g. age, brand likes, friends, mobile usage, and many more data points). Deeper profiling during a customer interaction allows companies to produce customized offers pinpointed at specific customers.
Vonage today announced that it is acquiring communications platform-as-a-service provider Nexmo in a cash and stock deal valued at $230 million. Nexmo counts some 350 customers and over 100,000 registered developers, and says that it is processing 5 billion API calls every year.
Telstra announced that it has opened its IP telephony platform up for third party integration through an API. InteractiveTV Today has announced that it will bring the popular tvot^ hackathon back to San Francisco next month. Plus, the 10 Best Google API JQuery Plugins.