PowerPhone, leader in 911 call handling protocols, has updated its premier software package (Total Response CACH) to include an open API. The API will allow computer aided dispatch systems (CAD) to seamlessly integrate with CACH. CACH, short for computer aided call handling, automates questioning and information gathering.
In a bid for a larger chunk of the unified communications market, CounterPath announced an API for its Bria for Windows communications platform. The Vancouver company produces softphones, which allow users to make Internet phone calls (think Skype and Google Voice) from a computer or a mobile device. Although a relatively small player in the market, Counterpath has a respectable 10 million downloads of its client. Its client consists of X-lite, free, and Bria for commercial use. Bria offers voice and video over fixed, mobile and WiFi networks. It's ability to automatically switch to WiFi, allows users to stay connected while saving money.