Amazon introduced Contact flow management APIs for Amazon Connect, its cloud-based contact center. The APIs allow contact center administrators to create, describe, update, and publish contact flows. Programmatic execution of these functions accelerates time to deployment and minimizes errors.
Amazon has introduced a Door Lock API that allows internet-connected lock providers to enable their locks to lock and eventually unlock doors with Amazon Alexa. The Door Lock API is part of Amazon’s Alexa Skills Kit, a collection of APIs and tools that developers can use to add skills to Alexa.
Telephony-as-a-service company Twilio (a ProgrammableWeb sponsor) is set to announce new volume pricing for heavy users of its Twilio SMS API. The company had previously dropped the price for SMS twice, but did not yet have published volume pricing. Those using over 500,000 SMS messages a month will now pay a fraction of a penny per SMS.