Businesses are using a voice over Internet service to address a common problem: The gap between online users and customer care centers. A 2011 TeaLeaf survey found the abandonment rate for online shoppers reaches 41 percent when these customers encounter a problem. One way companies are addressing the problem is by integrating VoIP APIs within their websites so customers can click-to-call for help, according to a SureVoIP blog post.
Cloudinary has added responsive image breakpoints technology to its API. The functionality allows users to automatically select image size in a responsive website environment across devices with disparate screen sizes. Additionally, Cloudinary launched a web-based tool with the same functionality.