This demonstration shows how to build a system that allows employees to enroll for benefits over the phone. The application uses the QuickFuse interface and a SOAP API. You must sign up for a free QuickFuse account to access this application.
Aculab specializes in moving enterprise grade telephony applications to a cloud-based model. Rich telephony services have long been mission critical to enterprises across the globe. Initially, high-end applications (e.g. unified communications, speech recognition, text to speech, etc.) ran purely in an on-premise environment on dedicated hardware and software. With its cloud platform and the Aculab Cloud API, Aculab added flexibility and scalability to telephony services. Aculab users can custom tailor their telephony needs in Aculab's cloud, and pay for what they use. Recently, Aculab expanded its offering again by adding fax to their cloud portfolio.
Businesses are using a voice over Internet service to address a common problem: The gap between online users and customer care centers. A 2011 TeaLeaf survey found the abandonment rate for online shoppers reaches 41 percent when these customers encounter a problem. One way companies are addressing the problem is by integrating VoIP APIs within their websites so customers can click-to-call for help, according to a SureVoIP blog post.