Customer experience affects both top and bottom lines. Research shows a modest shift in customer experience can increase product sales, reduce churn, and improve revenue. This article shows how to catch market trends early and act on them in time by effectively analyzing what customers are saying.
Medical record exchange is an area where many technical challenges have been addressed. A big factor in the inability of medical record exchange is the hospitals themselves. They block information and APIs. Bruce Fryer recently had two experiences getting medical records and shares what he found.