In September of 2016, Twilio launched the company’s Twilio Voice Insights API, a new tool designed to enhance monitoring capabilities during WebRTC calls. The company has recently updated an API changelog that highlights various improvements to the API and associated SDKs.
Most developers view an API as a technical boundary – one they use to access the functionality of another component or service in order to improve their own offering. Combining several technical components together leads to an improved over all product for end-users. Open APIs, however, serve a far wider purpose within the current communications industries – they provide not just a technical boundary, but also an economic one.