Anyone who runs an app these days has no doubt attempted to handle all customer service through email. While this may be a great way to interact with your customers, it can get difficult to track just how helpful your email help is. That's where Nicereply and its Nicereply API can help. And it even has a brand new example app, the product of a little recent criticism.
Google's Dialogflow Enterprise Edition is now generally available. Since the API-based development suite was acquired, and then renamed, from API.AI, it has remained in beta. Now, generally available, developers can use the tools to build conversational interfaces across many platforms.