November 18, 2019
Related Articles (453)
Businesses are using a voice over Internet service to address a common problem: The gap between online users and customer care centers. A 2011 TeaLeaf survey found the abandonment rate for online shoppers reaches 41 percent when these customers encounter a problem. One way companies are addressing the problem is by integrating VoIP APIs within their websites so customers can click-to-call for help, according to a SureVoIP blog post.
Looker has introduced a number of new developer tools to extend both its use to the business community and the developer community. A new SDK and set of open source tools aim to support new Looker apps and use cases through third parties, and four new visualizations provide new business insights.
SafeCharge has launched a full payment platform specifically designed for online marketplaces. Marketplace Manager hopes to address specific hardships and compliance requirements faced by marketplaces. Marketplace users access the entire platform through a single API.