In a previous post I covered six great ways to engage your API community. It was based on seeing thousands of APIs—some that received developer attention and some that fell flat. Now I have dug into ProgrammableWeb’s directory to find the features that really seem to make a difference. Comparing the top 100 APIs to the rest of the pack, it’s clear that community support is a huge differentiator.
Datasift has released a new query builder for customers working with social media. It answers a simple question: what do you do as a company, with all that data, all the Tweets, Facebook and blog comments about you? It turns out, that if you can really focus in on the comments about you, about your industry, about what customers are thinking, the answer is a goldmine of connection to your best customers and a key to going viral.